About

Dorcas Koech

Hi! I'm Dorcas Koech, a Front Office and Customer Service professional based in Nairobi, Kenya.

I bring over 8 years of experience providing exceptional front office, administrative, and customer service support in busy corporate environments. I specialize in managing client interactions, handling high-volume communication, coordinating visitors and meetings, and ensuring smooth daily office operations.

My background includes complaint resolution, customer termination management, customer satisfaction surveys, accurate record keeping, and collaboration with technical, operations, and billing teams. I am known for professionalism, confidentiality, attention to detail, and creating a welcoming first impression for clients and visitors.

Download CV

Skills

Customer Service & Front Office

Professional handling of calls, emails, chats, walk-ins, and client visits.

Complaint Resolution

Effective handling of customer complaints with accurate follow-up and documentation.

Administration & Coordination

Record keeping, reporting, meeting coordination, and cross-team collaboration.