Detail-oriented Front Office and Customer Service professional with over 8 years of experience delivering exceptional administrative, reception, and client-facing support in busy corporate environments. Highly skilled in managing front office operations, customer engagement, complaint resolution, documentation, and cross-functional coordination. Recognized for professionalism, confidentiality, strong communication, and creating an efficient and welcoming front office experience.
Serve as the first point of contact for clients and visitors, ensuring professional front office operations. Manage customer engagement across calls, emails, chats, walk-ins, and scheduled visits. Handle complaint resolution, customer termination processes, and administration of customer satisfaction surveys while maintaining accurate records and reports.
Prepared offence files, updated customs registers, performed data capture and documentation, prepared operational reports, scanned vouchers, and supported daily administrative operations within the customs department.
Converted registered farmers into active DigiFarm users, onboarded and educated clients, maintained accurate reporting, assisted with loan recovery, and represented Safaricom professionally while driving product adoption.
Promoted Safaricom products, handled customer engagement at retail outlets, and represented the brand during marketing campaigns and community outreach initiatives.
Studied business operations, customer relations, office management, communication, and administrative practices.
Gained foundational computer skills including Microsoft Word, Excel, PowerPoint, internet usage, and data entry.